March 18 2021
On Friday March 11 2021 I was informed by Cake that there are no batteries in the USA stating – “As of right now, our sales are exceeding our inventory of the bike.” So as of this date – March 18 2021 my bike is still inoperable, 39 days from when Cake was informed of the charging failure, 40 days from when it actually failed to charge. This is the very first time I have ever encountered a consumer product I own that cannot be repaired in 39 days. That means it represents 16.1% of total ownership time the bike cannot be operated – from July 2 2020 when FedEx delivered the bike to March 18 2021. And this is just for the battery charging malfunction and does not include the time the rear taillight/turn signal/license plate holder failed. Cake was very quick to replace that part and the Service Manager let me know two other customers had experienced the same rear assembly failure. The replacement I received was of the same design and materials…..hum…. You can read in my post “What was That?” how I reinforced the unit so that it would not pose a future safety hazard if the assembly got caught in the chain!
March 12 2021
As of today, March 12 2021 my Kalk& has been disabled due to the battery failure for over a month. Last I heard from Cake USA was on February 22 2021 telling me that a battery was being sent to me, however none were in the USA. So I’m ‘assuming‘ it will come from Sweden or whoever their actual battery supplier is. Very strange why Cake USA would not have batteries in stock or at least have Zack, the sales person who drove to my home in the Cake van bring me a battery to see if that is the issue. #don’t-ridecake
February 22 2021
This is the latest update on my battery charging issue.
Update: February 20, 2021
Today I received the charger Cake sent me to determine if my charging issue which occurred on February 5 2021.
Cake was under the impression that my original charger was out of warranty due to me using it at EVSE charging stations using a J1772 plug cable adapter. The Cake Service Manager I emailed about if I could use a J1772 plug adapter was Nate Simpson. I asked him specifically about the cable BEFORE ever even purchasing one to ensure that the Cake 1000 charger that came with my bike would work. Our email conversation about this began on November 22 2020:
On Sun, Nov 22, 2020 at 3:35 PM Mark Kitaoka <firstname.lastname@example.org> wrote:
Hello I would like to know if this will work in the charger shipped to me with my USA Kalk& version. It is a female level 2 plug connected to a female connector that will fit into my charger. Even though the USA cable is for 110v in reading through the Cake1000 user manual the charger is ‘smart’ and will adjust to input voltage and is rated for up to 240v. I plan to carry my charger with me and use this cable to charge from EV charging stations. Please advise.
Sent from Mail for Windows 10
On Mon, Nov 23, 2020 at 8:19 AM Nathan Simpson <email@example.com> wrote:
Hey Mark we do not know the answer to your question yet. We have forwarded to the product team to verify with our suppliers and will let you know when we hear back. It would be so awesome!
p: 800.217.0974 option 2
Explore With Respect ®
Re: Level 2 charging Nathan Simpson Nathan@ridecake.com
11/24/2020 5:10 AM
To: Mark Kitaoka; Emily Miller
Hey Mark I heard back overnight from the product guys who heard back from our supplier:
The connector shown in the picture below is a US Type 1 AC connector (230V AC, max. 32A). So in general he can use the shown adapter to power the Cake 1000 charger.
They are more used to European systems and were wondering if the adapter you have contains additional pins in the holes pictured below. This is normally the place where the CP and PP pins are located. These should be needed to tell the EV charge station that a car is connected and which power the car is able to handle. For European systems, this would be mandatory. They are not 100% sure whether it is for the US. If you want me to double-check any other info with them let me know.
p: 800.217.0974 option 2
Explore With Respect ®
Since Cake has a new Service Manager named Coleman who took the place of Nate, they must not have been aware of my prior conversation with Nate checking first with him before purchasing the J1772 adapter plug. Plus I have charged my bike several times at home from my 110v outlet subsequent to using the charger at EVSE stations with no issues before the February 5th 2021 failure.
The charger they sent me appears to be the first generation of chargers sent with the Kalk bikes. It’s smaller in size and outputs 10 amps which is 5 amps less than the Cake 1000 charger which outputs 15 amps. I find it curious that when Cake did offer the Cake 1000 charger on their website (which was removed a while ago) I recall it stating that not just anyone could purchase that charger and they requested an owner call first before ordering the unit. No idea why, but now no chargers are offered on their site for the Kalk line. And even though the Cake 1000 charger I own clearly states that the user manual is on the site it is not there.
Anyway the issue occurred on February 5th, the Cake Service Manager was made aware of my situation on February 7th and told me a replacement charger would be shipped out to me. Today is February 20, 2021 so it’s been two weeks without my bike. Not fun. I’ll continue to update my site about this saga and hope it is resolved soon. My videos of the test I’ve conducted with the KP Charger sent by Cake:
More to come…..stay tuned! And cross your fingers for me too please.
February 5 2021
Cake 1000 (PMCC-1000) charger failure
After returning home from a short ride where I used approximately 50% of my battery I plugged my charger into the bike as I normally do when I return home. Once the bike is plugged in and the power to the charger is enabled; normally the Charging light blinks as the battery is charging. But in this instance the charger’s Charging light kept blinking and finally the red Error light blinked six times. So I referenced my battery’s charging manual and no error code for six blinks was listed:
A visitor to this page asked about the specifications of power for the Cake 1000 charger. Since as of this date Ridecake does not have the manual posted online as is written on the charger I thought I would add the electric specifications here. Thanks for asking Chris:
You can view my video of this LED error code happening by clicking here.
I had also tried to charge the battery on the battery charge port before writing to support to see if the lower port had simply failed. But the same issue happened although the Error light did not flash six times. It simply alternated between Charging and Full. The Error LED did not illuminate when connected to the battery port charge terminal. And unlike when the charger is plugged into the lower charge port the headlight/taillight illuminate when the charger is plugged into the battery charge port. That video can be viewed here. Cake support informed me that the two ports are designed for different things.
The Support group suggested that I remove the battery from the bike which disconnects everything from the bike’s wiring harness and test the charging again. After following their instructions the charger simply cycles between Charging and Full and back again. You can view that video here.
Cake is sending me another Charger to ascertain if the charger is at fault and if not, it may be the battery….or something else. UGH. Not sure if the chargers are stocked in the USA or must be shipped from Sweden. When I asked support if they have them in stock I did not get a reply. I’m wise enough to know no news is often bad news.